The hotel itself has a great location if you travel by train (my case) since is just next to Lubeck Central Station.
Great room and very clean with modern shower.
However, staff service is VERY POOR!!! It ruins your day!!!!
Couple of examples:
1) At check-in, lady at reception asked for ID but gave me a form to compile with every single detail that, anyway, was on my ID (birthday, complete address, nationality, etc) When I said that it was all in my ID and scanning it would reduce time and effort she said: "we don't do it" in bad mode and without any kindness.
2) Check-out was set at 12.00, fine! I had cleaning guy knocking my door because he wanted to clean twice: at 11.30 (when I said I was leaving at 12) and, AGAIN!, at 12.01 when I was zipping up my sweater to leave!!!! They were in a hurry to clean and don't pay a dime for customer satisfaction... Unbelievable!!!!
All in one, it's not a 4 stars hotel's staff