The Ritz-Carlton, Shenzhen

I’ve stayed in every 5 star hotel in SZ at this point and the Ritz is #1 for me. Why? Service more than anything. The staff in the hotel is superb and the club lounge in particular. Fiona and Diana made my stay extra special with personalized recommendations and attentiveness without being overbearing. This is beyond a 5 Star operation. I will return.

This is a great hotel to come back to after a long day working. The area is perfect - walking distance to many restaurants and easily accessible to the HK border. Hotel staff is lovely and makes you feel extremely welcomed and at home.

The staff are pleasant, helpful and polite. Food are fine, the room is spacious and clean, classy bedding. Convenient location

A very warm n efficient service from check in to check out, in contrast to most 5 star hotels in China. Excellent Buffett breakfast.

this is very good location. easy to access MTR and around the city. but the hotel is old and smell bad in the room, Service is not so good either, especially at swimming pool area. the towel is old and facilities is dirty. there is no life guard around the swimming pool, people smoke around the pool area. Wifi is very slow, no USB charge outlet, only iphone chager place is old and does't work well , it is not worth the price I paid 2700 HK per night. they also charge my two kids 8/10 breakfast half price. This hotel is open 2009 but just feel so old and out of style. I am so disappointed about my stay, hope the management and owner do something about it, don't waste and damage the brand name and waste the property