Check in was easy and the staff working were amazing. However, our room was HOT. The AC unit in our room was blowing out warm air. One of the front desk gentlemen came to the room to check and said he was sorry, but the hotel was booked up for the MCR concert so we could not be moved. He offered us a discount to help compensate, but I have not seen an adjustment to our cost yet. My husband and son had to stay in that room sweating while my daughter and I went to the concert. Thank goodness the AC FINALLY started working at 10PM, otherwise we would have had to drive home at midnight.
Other notable items: the lock on our door was busted, as was the lock on the bathroom door. The bathtub stopper was not watertight, so the boys couldn't even take an ice bath to cool off. The ice machine on the 2nd floor was not working, the fitness center was closed, and the pool was closed, which were all offered at the time of booking. This location obviously needs some maintenance work.
Overall, would not visit again.