2/10 Buruk
29 November 2024
This was a fraudulent posting. Do not trust this hotel.
Upon arrival, they told us that the 2 bed 2 bathroom suite we booked and paid for was unavailable. They put us in a single room and said it would just be for 1 night. We were traveling with a child and needed to let him rest so we agreed to stauly in a smaller room for 1 night then move to the suite we booked for the rest of our stay. However, the following day they told us that the suite we paid for still wasn't available and we'd have to stay in the smaller room another night. They refused to give us what we booked and paid for, then made it difficult for us to checkout and leave. If the space wasnt available, then they shouldn't have posted it on Expedia, they shouldn't have confirmed our booking and they should have been honest upon checking in.
The room we had for 1 night wasnt properly cleaned. We had to call them to change the sheets because they had clearly been slept in.
Trina
Trina, perjalanan keluarga 3 malam
Ulasan tamu Expedia yang terverifikasi
