6/10
The hotel is in a 5 star location but it sadly isn’t a 5 star hotel. Other reviews have spoken about the slightly rundown nature of the hotel (the pool being the main exception, which is beautiful), but the staff were noticeably what made it feel like a 3 star or less. We had to experience an incredibly rude bartender twice, to the point we didn’t bother drinking in the hotel. There was confusion over a cocktail on night one, a bit of rudeness but then an apology, a new cocktail and what we thought was a fix. The same thing happened on night two, and while a fix was given the bartender then returned with the bill (unprompted) just to tell us he wouldn’t be fixing the cocktail again and they make it the way they make it and that’s it. They accepted they weren’t making the cocktail in the standard way (without the menu clarifying this, it just called it its usual name) but they wouldn’t fix it for me again and this was the last time. If they had just charged me more for the cocktail I wanted it would have been fine, but the staff made a particular effort to say you are wrong and it was just so unnecessary. On check-in, the staff also prioritized getting us to upgrade rather than explain anything in the hotel. So we didn’t find out there is a free boat ride or free breakfast in the hotel. They just apologized at check-out with an ‘oops’ (although the lady at reception then was lovely!) A beautiful location for the hotel, but not worth the price given how they treat guests.
Heather
Perjalanan 2 malam
