We had a really mixed stay as some parts of the experience were great and others weren’t.
The good:
The spa is incredible. Amazing facilities, good treatments and the cave pool is something I’ve never experienced in a spa before.
The château itself is very beautiful and the outdoor areas are really relaxing and romantic.
The breakfast buffet was great. Good food, lots of choice and lovely to eat in the courtyard.
The food and presentation at dinner was good.
The bad:
The service was just not good at times. The staff seemed a bit too busy and overworked, and whilst they were trying their best, things would get forgotten.
At dinner our wine never came but then appeared on the bill. We had to go inside to ask about the bill as no one had come to our table for so long. They said they would bring an allergy friendly amuse bouche and then we had to ask multiple times and it took a while.
The menu at dinner is a little limiting, especially if you have allergies. If you stayed a couple of nights, you might run out of choices. Also, they ran out of cheese at 8:45pm, so we couldn’t have the dining option we wanted which made it more limiting.
The room was a little bit shabby in areas with paint peeling etc. It was also extremely hot, so difficult to get much sleep. The view wasn’t a courtyard/garden view as advertised, we could just see the car park.
Our late checkout was forgotten so we had to go to the desk in our robes, locked out.