Crowne Plaza Madrid Airport

This hotel tells you that it has a wonderful overnight price BUT it doesn't include breakfast! And each breakfast goes for 20 euro, so if you're a couple, all of the benefit of the low price goes away, unless you want to stay hungry until you reach the airport. I slept there because I had to, and found out that we had to pay close to 80 additional Euros for a breaksfast of five, the morning after. So that's how they compensate for the low pricing: by making a killing the day after.

Good

Overall an ok place to stay, the staff are friendly and helpful. Very! Probably, the shuttle not leaving on time or after 11pm unlike every other hotel in the area nearly, they stop coming to the terminal unless you call them. It wasn’t highlighted to me that was the case. Also, I called and asked if they had a special corporate rate for my company, the reply was no. However it transpired they did and I ended up paying €150 more for the same room over my five night stay. The WiFi sucked!!! Breakfast was good. The rooms clean! All in all not a bad option, just like me if you’re on a strict time schedule. The shuttle service is ok, but given I’ve stayed in most of the hotels around Madrid airport, the Crowne Plaza performed the worst in both wifi and shuttle bus departments.

Overnight stay before flight. Executive room with 2 double beds. Meal was mediocre but service was good and with a smile. Bread put on your side plate but then you’re charged for it. Waited an hour for shuttle from airport. When asked at reception it is on the hour and half hour but one is an ‘OK’ car rental Van, which we saw but it has no signage to say it goes to the hotel.

he receptionist replies very quickly, like within 10 minutes or less. And the hotel provides free shuttle bus to the airport at any time which is very very convenient!

Room was nice, 2 double beds, large bathroom. The bed I slept in was bad. The mattress sloped in such a way as to guide you onto the floor. I had to be careful how I moved to not end up on the floor. Also, the pillows were stuffed into tiny covers so that it felt like a brick. Even to remove the cover was a challenge. Once the cover was removed, the pillow was relatively soft. Such a bad bed with bricks for pillows was terrible for comfort.

My son and I stayed there the night before a 6 am flight. Ate dinner at the restaurant and used the shuttle service. Super nice place to stay at the end of a trip.

It was all fine. Front desk was very helpful. They arranged a drop off to the airport. I really recommend this hotel to all and would really look for staying with them next time too.

Stayed to catch a flight next day. Bed was too soft so one of us woke up with a very sore back just before flying. Temperature in the room was too stuffy and AC didn’t work sufficiently well. Had to sleep with window open on ground floor. No bar just a confused eating area that is a cross between a school canteen and cigar lounge- very strange. Breakfast, most items cold, coffee worst I have ever had in Spain. Also difficult to find which you don’t want if you arrive late at night.