6/10 Bagus
1 Jul 2025
Worst and most expensive 2-night stay
I’ll start with the positives. This hotel is in the perfect location and has a bar at the top of the building with a beautiful view of the river. The breakfast was great—better than other residence inn’s we’ve stayed at. We ate dinner at the restaurant/bar on the first floor and it was delicious with friendly and funny customer service.
However, while the room was spacious, it felt like a Frankenstein room with broken/rejected items throughout. The TV in the living room was broken, the paper towel holder was broken, one of the bed lamp shades was bent, the cabinetry was old and scratched up, we were on the second floor so our view was of the air conditioning unit, the fridge had no ice machine, and the curtains were mismatched. One was much longer than the rest. Also—the comforter was old and the padding material inside was damaged— all gathered up/not distributed. They did not provide dish soap and when asked the front desk said Residence inns no longer provide that, however the next Residence inn we stayed at had dish soap. Overall—this was the worst experience I’ve had at any Residence Inn. I do think our experience was different than other customers because they all commented positively about their rooms. To add insult to injury, we paid over $700 for our 2-night stay. Which makes me wonder if this particular room is reserved for Hotels.com reservations.
Sheri
Sheri, perjalanan 2 malam
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