Grand Hotel Vesuvio

friendly staff

Awful. There is a smug attitude with the staff at this property. We didn't feel like a guest. Their hospitality was disingenuine. The standard room is MOTEL 6 quality. The room was located in a dark area of the hotel with a small window overlooking a dumpy area in the rear of the property. The only time the check in staff lit up and smiled was when I asked to be upgraded, (willing to pay) and they mockingly told me they they only had suites available at 600 euro's more. That would have driven the price up to $1000 bucks a night.

Charming hotel with staff to match!! A wonderful location too!! The rooftop bar offers a stunning views of the Bay of Naples!!

Hotel was beautiful. Very high standards of service. Breakfast was wonderful, room very clean with lots of special touches and a comfortable bed. Rooftop bar and terrace had amazing views and the few sun loungers had clean fragrance infused towels waiting for your use. Catered very well for Gluten free options. Hotel situated in a lovely area of Naples and approximately 15-20 minutes walk from the ferry / cruise terminal

The room and local area were very nice, and the staff were mostly friendly and helpful, but we had two problems. First, the air conditioning was useless. Despite setting the wall thermostat to 18 degrees celsius, the room never got below 23 (I had my own thermometer), which was basically the outside temperature. This was pretty disappointing for a 5-star hotel, and prevented me from sleeping well. Second, one day we went out and bought some traditional Neapolitan food (not sold at the hotel) and decided to have a romantic picnic in the roof lounge area. The hotel staff made us stop eating our food, which we did, (since they sell little snacks up there), and was really quite rude about it, going so far as to slam the glasses for the drinks we then ordered onto the table like a petulant child. Again, I was disappointed by the lack of courtesy at a 5-star hotel. I also seem to have been overcharged for incidentals, but I need to see an itemized receipt before I can be sure.