2/10 Buruk
8 Jan 2026
Worst experience ever - the room smells mouldy and me and my wife felt suffocated just from staying there for 1 hr. We tried everything, opened windows and vented for a long time but the smell keeps coming back. Note that this was the «deluxe» room!
I immediately booked a new hotel and moved for fear of our health. As the contact guy(Carlos) said he didn’t have other rooms available and couldn’t come over to help us. I have saved the entire conversation.
We filed for refund later, they lied that we had smoked in the room and broken rules :(
So just stay away from them, if you want a peaceful vacation. They are not even that cheap. We booked here because we thought they were central, but you get much better quality hotels just 10mins walk. I wish I had investigated that before :(
bishwa
bishwa, perjalanan 3 malam
Ulasan tamu Hotels.com yang terverifikasi