Cypress Pointe Resort by Diamond Resorts

Very noisy. Cleaning staff talked loudly outside of room and slammed doors.

Amazing!! Brianna from Tiki Bar is the best!! Makes great drinks, very personable, and nice!! Resort staff is friendly and very helpful. I’ve stayed here over tens times and have never had an issue!! Great family place!!

Hot water took an excessively long time to come up. I had to turn the hot water on in the tub and it still took a few minutes. The water handles on both the tub and sink leaked. The bed had a hard lump in the middle. The bedding looked dirty not fresh. I think they made the bed without changing the sheets from the prior guests. They provide coffee, sugar and nondairy creamer but no spoon or stir sticks. Coffee maker only makes a big pot not individual cup. Carpet needs a good cleaning. They give you a gift bag after check-in but all it has is the same coupon books you get at the rest stops. Room was on third floor and there are no elevators. Location is very good if you are visiting Disney. Plenty of restaurants in the area.

Not fond of the resort fees

We planned a last minute trip to theme parks for Thanksgiving week, so this seemed like a nice hotel near Disney. The grounds of the hotel look nice, however, there are a few negatives. This hotel has no elevators. We stayed on the 3rd floor and had to carry suitcases upstairs. It’s not ideal for transferring sleeping kids from the car to bed. The parking is limited. We stayed in building 7 and had to park 2 buildings away each day, no matter what time we returned to the hotel. The bed was very uncomfortable, I tossed and turned each night. The walls are paper thin! You can hear word for word conversations that guests are having in the next room. Take a white noise machine if you stay at this hotel. The a/c locked and it was stuffy in the room, I cracked the balcony door for airflow and had to close the door almost immediately because people were honking their car horns at 1am. The hotel tries to sign you up with a timeshare, so they called the room early in the morning with a sales pitch. Last thing, the food in the hotel restaurant was not impressive. We only had breakfast and it tasted similar to what comes on a free continental breakfast, but we paid for it. The restaurant did not look very clean either. It was an affordable stay, but we will not stay here again.