10/10
It turned out to be a pleasant stay, thanks to the response of the staff and their understanding. At the time of booking, thanks to Hotels.com incorrect information and hiding critical information, I ended up booking a smaller room. When I checked in I was surprised to see the insufficient accommodation. After a series of customer conversations and spending an hour on call, I finally made Hotels.com call the hotel reception to accept their fault. The hotel staff was kind enough to upgrade us to a bigger and better room at no additional cost.
Himanshu
Perjalanan keluarga 2 malam