2/10 Buruk
14 November 2024
Scam - horrible
WORST PLACE EVER
THE PLATFORM ALSO DID NOT PROVIDE ANY PROTECTION EITHER
We arrived quite late from the cancun airport.
The place is NOTHING like what’s advertised. We had the large/lux room with 3 beds.
The place is not only rundown to the point that I would not call it habitable.
The mattresses were paper thin, no pillows, no blankets , wet towels which smaller like mould.
The fridge was absolutely disgusting
I complained to hotels.com and to the property manager. The manager said to just check out the next day and they’d refund us.
So we did. THEN they told hotels.com that they would not refund us.
I tried every avenue with hotels.com and provided copy of the WRITTEN chat with the property manager on WhatsApp and even then they would not step in and refund us.
We we were lied into returning the keys but also had to pay for the next 5 days.
Absolutely disgusted at the lack of protection hotels.com offered.
The place is absolutely gross.
I provided all the photos of the place and even had photos of my daughters sleeping on the floor with wet towels.
We arrived at 1 am so we had to suck it up for one night but this is a horrible place.
Stay or book at your own risk!
Abraham
Abraham, perjalanan keluarga 6 malam
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