Residence Inn Long Island Islip/Courthouse Complex

Mattress on sofa was terrible

I left a previous review, as I had two reservations over a 6 night stay...and forgot to mention that the mattress on the sleeper sofa was the worst I've ever seen. Thin and dirty. Convicts in prison have better mattresses to sleep on. Marriott should be ashamed. I had to request sheets and bedding for it, and when I did they asked "do you have someone else staying in the room with you"? Well, yes, my granddaughter stayed with us, but what difference does that make, those items should have been in the closet for us.

Perjalanan 5 malam, 24 Des 2021

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Very Disappointing...not up to Marriott standards

I would first like to say that every person we came in contact with was kind and accommodating. None of the employees are responsible for how old and outdated these rooms are. However, housekeeping is in these rooms and could definitely do a better job. The panels on the doors are filthy, as well as the doors themselves. The Flat Stove Tops need a good scrub to remove the caked on dirt. The counter-top surfaces were clean, but the walls & cabinets were not. The rooms are old and outdated. Dark colors, heavy curtains and dark heavy furniture. The floors in the kitchen area were moving as we walked on them. The carpeting was worn out and filthy. The walls had all kinds of spots and stains on them. Underneath the sink was filthy and smelled like roach killer. The coffee pot was absolutely disgusting, and the toaster was filled with crumbs. We put all dishes in dishwasher upon arrival before using. Mirrors were hazy/dirty. Elevator had crumbs in it for our entire 7 day/6 night stay. Tried to go in the pool, that was supposed to be heated...and it was freezing cold. Had to call down for towels, and I asked them to put the heat on in the pool. 2 days later, the pool was still cold. Breakfast choices were really poor, and they keep blaming COVID. I will not be staying here again. I would have left after the first night, but could get no other room during this holiday time. I have pictures to support all of this, if Marriott is interested.

Perjalanan 1 malam, 23 Des 2021

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Large room, friendly staff

We stayed in a two bedroom suite. The suite was very big and the kitchen was well supplied. The room we stayed in must have been a smoking room in the past, as it had an underlying odor and there were cigarette burns on the toilet seat. The two real beds were very comfortable, however, the pullout bed was awful. It felt like sleeping on rocks. We borrowed an air mattress from a family member for our daughter to sleep on. The couch in general was terrible. It wasn’t even comfortable to sit on. They do not offer housekeeping service during your stay, unless you stay over five days. We had to request clean towels and trash pickup. The front desk staff was always friendly and very helpful. The continental breakfast was very nice. It is conveniently located close to the highway, shopping and restaurants.

Gwendolyn, Jalan-jalan keluarga 6 malam, 10 Des 2021

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Excellent service and very clean hotel.

Judith, Perjalanan 1 malam, 3 Des 2021

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Nice quick stay

It was great. Everything was great except the room had a bad smell. Hotel was fully booked so we didn’t mention anything since I’m sure nothing could be done. Staff were super nice though at check in

Luis, Liburan bersama teman 1 malam, 6 Nov 2021

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Clean and convenient for my needs

Clare, Perjalanan 1 malam, 25 Sep 2021

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Very friendly staff

Dina L, Jalan-jalan keluarga 1 malam, 19 Sep 2021

Ulasan tamu Travelocity asli

The hotel complex was safe. Bistro/bar in hotel next door.

Toni, Liburan romantis 4 malam, 26 Agt 2021

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Carpets were stained room was dirty bathtub was stained TV did not work people using drugs in the hallway in the parking lot

Perjalanan bisnis 1 malam, 2 Agt 2021

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Indoor pool was great!! Pet friendly hotel

Jalan-jalan keluarga 2 malam, 28 Jul 2021

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