a very nice experience, it was my first time in hanoi and everything was very impressive, i didn't know what to expect since i booked the hotel, i was in frankfurt, i sent a message to booking if you have any idea how I could reach them at the hotel, a few minutes later I received the answer that someone was coming from the airport to pick me up, even though I landed at 4am at a cost of only 20 euros.
The lady at the reception gave me a temporary room until my room is ready, it didn't cost anything, thanks again to Ms. Huong and for organizing the trip, she is a very nice person and takes great care of the customers of the Hotels satisfied no matter what you need and do laundry or ride around the city on a motorbike.
Thanks for everything Bellon