LUMA Hotel Times Square

Great location. Nice room (King bed), very comfortable. Location is great (maybe 30 to 40 steps from Broadway). Staff was extremely friendly. The lobby/bar area is not big, but there was always 3-4 staff members around to help out. Would absolutely stay there again.

Staff was pleasant and helpful. Location is perfect for Broadway/ Times Square. Rooms with 2 king beds are a wonderful option you don't see very often.

The location of the hotel was great. The room was a good size with a comfortable bed. The bathroom had a great shower. There was a well stocked mini bar and a fantastic nespresso coffee machine. However the servicing of the room was erratic. One day most of the towels weren’t replaced, on another the bath robes were taken and not replaced and on another day the coffee capsules weren’t replaced. My biggest gripe though was the bar/restaurant. On Christmas Eve we went there intending to have a drink before dinner. We were seated but 10 minutes later no one had come to take our order so we left. This is not service I would expect anywhere but particularly not in the US where service is usually very good. On our last day we had a late lunch in the bar before leaving for the airport. Our bill was about $57. However we were presented with a bill for over $90! Luckily I noticed and asked for it to be amended. I don’t know if it was a genuine mistake or whether the bar man was trying to rip us off but it left me with a very poor impression. As a result I wouldn’t stay here again.

Love the location, service, and size of the room. Hope to get back there!

Hotel is nicely maintained. Staff was friendly. Unfortunately the thermostat in our room was broken and we couldnt adjust the heat. We were roasting with how hot it was. We opened the window but that didnt help. Couldnt sleep or enjoy the room. All we wanted to do was get out of there. Couldnt take the heat. When we informed the hotel the code it said they didnt seem to really care and was like" we need to call our engineer when that happens" so i guess this is a common problem they have?? We also booked two room and requested them close to each other. Recieved an email from the hotel that they would do their best, then at check in was told that they didnt see the request so we were no where near each other. The drinks were good , atmosphere nice, restaurant menu looked good I would give the hotel another chance because they are doing everything else good. Just disappointment at the issues we had durong our stay