My experience was a noisy room, blocked toilet, smelly drain, mini bar fridge not working, and very awkward entrances which mean you have to go up to the 8th floor for reception and then walk through reception to go to a different lift down to then go down to the 6th floor. Simply ridiculous. I moved rooms once and still problems with the 2nd room. Some fundamental problems here and no way in hell this is a 4* hotel.