At check in, we were greeted with a very condescending “can I help you”, said to us in a tone that implied we were interpreting something important- such as a text conversation the staff was having with someone else: During this time, the person checking us in stated something to the effect of “Oh, you booked this third party, and since you did that we do not honor your room choice of a queen. You get two twins.” I explained my wife and I would prefer one bed and the staff said “Take it or leave it. For all I care you can sleep in the street.” We went to the room, and one bed was not made - all of the clean sheets were in a nice pile one the bed - and there were a lot of tiny hairs around and on the toilet - as if someone had used the toilet to groom themselves. We dared not report any of thiis after what we just experienced during check in.so we just dealt with it our selves. For what averages out to over $500 a night adding in taxes and fees, I had expected to be treated with more respect and dignity than what was offered. This was without doubt the rudest, most unprofessional hotel I’ve ever stayed at: and yes, I’ve been to Manhattan MANY times. I understand New Yorkers are a little rude, but this was down right mean. I’ve stayed at blown out old motels that treated me well. Absolutely TERRIBLE customer services and cleanliness.