The good: The hotel is modern and the location very convenient. The room is spacious and updated.
The bad: the hotel was sold out (according to staff) and seemed very understaffed for that many guests. The front desk sent us to the wrong room and floor when we arrived. Had to go up and down a couple of times to get to the right room. There were not enough blankets, and after trying to call the front desk a few times unsuccessfully, my husband had to go down to get them. He came back with some covers that smelled like grandma’s house. Gross. The window shades were stained with what looked like human fluids. Gross. The couch is very uncomfortable, even for a kid. They had no infrastructure for the amount of people at breakfast either. They ran out of coffee at 9 and had to collect silverware to wash and bring back because apparently there wasn’t enough for everyone. On the first two days, we arrived at the hotel in the evening after a day out and our room hadn’t been serviced. We had to call to complain, wait for a while for someone to come, leave the room and hang out at the lobby while that got done. Do you know that feeling of arriving at a hotel room to clean towels and a done bed? No, not here. That was a first. I felt like we were staying at a hostel, and I’m too old and payed too much for that type of experience. Worst hotel service in as long as I can remember, never again.