6/10 Bagus
9 Maret 2025
Second time at this property.
This is my second visit to this hotel. The first time was good but this time my stay was not so good. The room was smaller than I had previously and the shower recess was quite small (luckily I’m not so big as it would have been an issue). There was also a flying insect of some sort in and around the bathroom (I understand that this is not controllable by the hotel). There was a group of young people and when they were checking out they left their luggage just outside the lift door which was very inconvenient. The main reason I gave just average recommendations this time was because of the breakfast kitchen helper NOT THE LADY WHO WAS COOKING. When I asked for a take away breakfast she just ignored me and kept staring at me like I was a criminal. I eventually approached the lady cooking and her attitude was totally different. She advised me that they don’t have any containers but offered aluminium foil which I accepted. To me that is customer service going above and beyond. This lady is an asset to the hotel. If I was to return to Kefalonia I would recommend Mouikis Hotel. Also Thank you for the complimentary bottle of wine.
Annabel
Annabel, perjalanan keluarga 1 malam
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