Place looked great in the photos but upon arrival, the pictures were very misleading. We stayed in a terrace room and it felt on the small side. The room is on a Main Street and the room isn’t sound proof at all - you hear every vehicle that goes by. The room has a major design flaw, with a long window along the top of the bedroom that backs on to the bathroom. If someone uses the bathroom is used in the middle of the night, the entire bedroom will be lit up. Also, if you check in after 8pm, be prepared to pay additional fees (in cash). We checked in 10mins past 8 and still got charged. Bathroom didn’t have much water pressure from the shower and lacked hot water - warm at best.
We were here on our honeymoon, we made them aware that we weren’t happy with the light, noise and shower, we wanted to check out early. We were advised that someone would be on the front desk everyday between 2pm-8pm every day - we were here for 2 days and did not speak to anyone in person either day! After explaining our issues by email, they refused to give us our money back for the remaining stay. The woman who I finally managed to get on the phone was rude, refused to acknowledge the issues that I raised and constantly shouted at me.
Rome is an amazing city - just think long before booking this place.