When we got to our apartment, they had changed our reservation. We found out after more than an hour waiting outside the apartment in 104 degrees with a kid. When we finally arrived at the new apartment, it was not ready. We had to come back at 6pm and still was not ready, or clean. We have reserve City Stays twice for a short time during our trips in Europe and it has always been problems. They never send the code to enter apartments, and never answer phones, so we have to call international to talk to them. We spent 5 international calls to try to reach them this time. I will never book them, and the areas in Lisbon are not good.