2/10 Buruk
12 Jul 2025
Unfortunately, this hotel did not at all live up to the website. The photos they advertise are simply laughable compared to what we experienced. This apartment has no elevator (though online they advertise it), no lights in the hallway or the dark stairway that was creepy at best. Upon entering the room we were greeted with folding chairs and tables as furniture, sheer curtains (when they are supposed to be blackout), and paint flaking off the wall. At 6am on our first night an alarm woke us all up going off. We had to whatsapp the hotel and wait for assistance and help. We learned the gas alarm in the room was going off. The response to this was to simply unplug it and that someone would come by to fix it later. They also said as long as we didn't turn anything on we should be fine, "should" is not a reassuring word when gas is leaking into your room. The next Morning the alarm went off again, and the hotel showed no concern and didn't come out to fix it. The hotel staff was often rude and not accommodating. The night prior to our departure our flight was delayed by 7 hours. We asked to change the car we booked to the airport. But Luciano, on staff refused to call the driver because it was 10pm and he might wake him, but it was okay for us to get up early to be picked up at 5am?! Staff refused to help carry our luggage even though the advertised elevator was non existent.
Karen
Karen, perjalanan keluarga 3 malam
Ulasan tamu Hotels.com yang terverifikasi
