2/10 Buruk
28 Jul 2025
unhappy vacation
went to galaxy Con and it was great the hotel was another story. first 2 nights were ok no issues but on Saturday night we returned to find out that the AC unit was not working. Called and they said someone would be up to fix it no one ever showed up and it was 82 at 2am with zero air flow no one could sleep. checked out on Sunday told them I wanted to file a complaint about the room they said they would have a manager contact me. went back to galaxy con and 2 hours later they hit me with a 150-dollar pet fee I called and ask what that was and the stated they had proof that I had a pet in the room. I knew that was a lie as we did not have any pets. went back to the hotel and talked to the manager they removed the fee but said they could not refund me on the room for that night because I booked using hotels.com. they gave me 5000 points on their web site that would be about 65$ worth of points I called them back and they doubled the points so about 130$ worth, that has to be used with them and on their website. for 340$ a night you expect AC and not some retaliatory charge when your complaint that it had no ac.
Thomas
Thomas, perjalanan keluarga 3 malam
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