Palazzo San Michele

Smelly rooms, bad breakfast, dirty linens, doesn't deserve the 4 stars

Small room but perfectly practical hotel for our purposes.

The glass shower screen in our room shattered for no reason while we were in pompei at the ruins. The management insisted we had broken the glass and tried to conceal this (even though we would be showering in a cubicle of glass). We were forced to pay 150 euros for the repair. Be wary of this money grabbing establishment.

I loved everything! The staff, especially Valerie, were amazing! Everyone was very helpful and friendly. The breakfast was delicious! The location was perfect, a short walk to the train station. Although the port was a further walk, but totally doable! The room was spacious and very clean! We enjoyed our stay!

Breakfast was not so good. Vegetables were missing. Coffee from the machine was not good.

Tiny spot to stay a night. Clean and tidy. Well served continental breakfast at the terrace. Well situated in Naples. Walking distance to port, micheles pizzeria & train station.

The value for the price of this hotel is great! The front desk staff was amazing - provided lots of info and recommendations. The room was clean and large. Breakfast was delicious (my husband was so happy to have eggs). There was a large rooftop balcony - one night we came back early with a pizza and wine. The only negative thing I can say is that the area of town is a little rough and pretty dirty but it’s very close to the train station which is why we choose it.

The room was very large and the little kitchenette was nice although we didn't use it. The location was good as it was near the train station - walking distance. Also walking distance to the centre and Sorbillo Pizza. The only negative was that it was close to the main road, so quite noisy at night, and there weren't blockout blinds so the street lights lit up the room during the night as well

First, the location of this hotel is perfect: close the the metro station Grimaldi, in the old town and on a secure and quiet street. Second, the persons at the reception desk are great: polite, useful on a lot of questions, always there to help us, smiling and patient. Third, inside the hotel, its noisy because the reception is at the bottom of the stairs and carries the voices in the staircase to the bedrooms. The owner should try to improve the soundproofing. And also to add a luggage support in the bedrooms cause I stayed 4 nights, so I needed a place for my suitcase. But it is important to add that it is very quiet during the night and so, I will return to that hotel if I go back to Napoli. It was easy to take the metro or walk many places from the hotel. Good restaurants around too.

Very convenient location, less than 10 minutes to the local station, very friendly staff and very accommodating. Optional extra to purchase late checkout x