Right from the time I booked this property on Expedia, from our departure, I was impressed with the excellent communication from the Caldera Houses management. I received an email beforehand to co-ordinate our arrival. You're asked to arrive at the Oia Post-office and then call a number. A porter will then meet you, help you with your luggage and walk you to the apartment. The apartment is gorgeous. Spacious, with fantastic views, a hot tub, kitchen, and wifi. Breakfast is served daily and good portions re huge. Katerina came to check us in, gave us tips about how to enjoy the best Thira has to offer, and then called in a shuttle to take us back to the airport. I would definitely stay here again when I visit.