Village Hotel Sentosa by Far East Hospitality

We didn’t find the hotel very friendly. We arrived late at night / early in the morning approx 1am and were told by the check-in clerk that the room I had booked would only accommodate 2 people not the 2 adults and 1 child we were. I knew I had booked a room with a king size bad and 2 x singles but were told we would have to pay a further $S300 for that room. Not willing to do this, and adamant that I had booked a room with a King size bed AND 2 x singles (not King size bed OR 2 singles as the check in clerk suggested we had). Thankfully I was able to prove the wording and a manager made a decision to provide us with the room. It wasn’t a welcoming start to our stay. Found room configuration strange and cramped (even having the 2 adjoining rooms). The king size bed only had one bedside table, so items had to be balanced on the shallow window sill. Nowhere to unpack and hang clothes (The 3 x hooks on walls and coat hangers aren’t located appropriately - especially when there’s 2 x suitcases on the luggage rack below). There is insufficient luggage storage space - especially when having to access clothes from luggage as there’s no wardrobe or drawers. There’s no rubbish bin. One room has a shower only accessed via the toilet (on which the lid automatically lifts whenever there’s any motion detected!) Despite selling itself as a family hotel - one third of the pool areas are adults only (16+), meaning there’s insufficient sun loungers or areas to sit around the Pool.

The rooms are comfortable but small by AU and US standards (large by EU standards!!), and have very little hanging space with no wardrobes, just like everyone has said previously. They are very well cleaned and serviced with all the facilities you need. There are Japanese style toilets that can do way more things than a toilet really should, but that don't really flush very well. (Use the buttons on the side of the bowl to stop them from scaring you every time you walk past!!) The 'lazy river's is more a lazy bathtub - knee deep and maybe 5m long, but the other 3!! pools are great. All the staff we met were AMAZING. A few unexpected touches made our preschooler feel like a king. Everyone was competent and thorough, helpful and happy, friendly and accommodating. I could not speak more highly of the staff. Overall a great experience. I would love to go back.

The hotel is outstanding; front-desk area is large, with good seating area around if you have families traveling and one person is checking everyone in; front -desk very helpful. Room and facilities were amazing. I was here for a conference, but would bring my family without question. The room was tops, great beds and facilities. My only minor request is - since i had to do some work for the conf., there was no chair in the room to sit and work (i know my wife would have liked a chair as well if she were there getting dressed/ready for an evening out). The service, staff, and facilities were absolutely tops in all regards. I highly recommend this hotel!

Room was small but decent. No closet space, just hooks ard the room to hang clothes. Coffee n tea is at a communal space outside the room. Requested for baby crib, they gave baby tub n kids toiletries as well, dats a plus. Love the kids pool area. Checkin was a tad slow though :( Overall enjoyed the stay.

We stayed for 7nights and found the hotel to be in a perfect spot for access to just about everything on Sentosa Island. The Service was really good especially from Moses and Roger who were very helpful. Checking in was very slow but it is always so busy at the front desk and they really do their best. The pools were lovely for little kids but ours were older (14 and 12) and not allowed in the adult pool which was a bit of a shame. Perhaps there could be a time allocated for the teenagers to swim in the adult pool. The restaurant was really good and great that there is a 24 hour 7eleven right next door. Overall we really enjoyed our stay here.