Hotels in Ngoc Khanh

"This brand-new hotel truly deserves a 7-star rating. The level of service far surpassed what we expected from a 5-star property. From the communication before arrival, to the welcome drinks and personally escorting us to our room, it was a different level of service. The room itself was spacious, immaculate with high-quality towels, robes, toiletries, and an exceptionally comfortable bed. Breakfast each morning was wonderful, offering a wide variety of dishes that changed daily, along with a delicious à la carte menu. The warm, relaxing swimming pool was another highlight of our stay. We met the manager, Thomas, on our first morning, and were amazed that he already knew our names. He greeted us warmly every time we saw him and frequently checked in to ensure everything was perfect. One moment that truly stood out was when we asked to lower the music volume at the pool—Thomas arrived immediately to adjust it himself. On our final day, knowing we always had breakfast at 6:30 a.m., Thomas came specifically to say goodbye and thank us. He offered to personally drive us to the airport since he was heading home at the same time. His dedication explains why Hotel du Lac Signature Hanoi runs so seamlessly and maintains such an exceptional standard. We will also miss the amazing staff—Emma, Mia, Kendra, Irene, Tracy, and many others whose names we couldn’t recall. Every one of them was consistently kind, attentive, and genuinely helpful. "

"Every time I walked into the lobby the staff were so welcoming and helpful. They could not be nicer there. This sort of experience makes a hotel stand out. The owners of Lotus Boutique should be proud of all of there wonderful team."

"Wonderful staff helped me with my bags and also helped me find a nice restaurant for dinner. "

"Overall we have a great stay at Golden Sun Hotel. The location was perfect, especially if its your first time in Hanoi and you want to explore the Old Quarter. The staff were very good, in particular Jimmi at reception who was super friendly and helpful with booking tours, transportation and giving city recommendations. "

"Location is great. It is close to Train street. Room is so clean. Friendly and helpful staffs. Breakfast is nice and enjoyable."

"This hotel is in the great location, everything is 5-10 min walking. Hotel services are exceptional, hotel staff is excellent and friendly. Would stay again."

"Wonderful staff. Good facilities. Lovely roof top view. "

"Fantastic staff "

"We had an amazing stay, with great service from Russell and Kylie. The hotel itself located conveniently for the Old Quarter and has a lovely rooftop pool area. We’d definitely stay again."