Upon arrival, we received a warm welcome, but to be shortly disappointed by a room consumed by tobacco smell and a large rag shoved in the tap socket of the shower to stop a leak. We had to move rooms in the first few minutes.
The second room appeared better, yet it was dusty and often not cleaned to a basic standard. E.g. mould in the fridge.
Due to the digital safe malfunction, the safe provided would not open after use, we had our passports and bank cards inside. When reported, the young male receptionist had a very nonchalant attitude, he did not treat the issue as an urgency. We had to report to him consistently to remind him of the matter, he's incomptance made us lose out on 3 days of our holiday as he could not give us an expected time or date as to when the issue would be resolved. We had to wait from Sat-Mon for the maintenance man, who eventually had to use an electric grinder to open.
Lastly, another male staff member (tall bald man generally in the breakfast room) often came across prejudice in comparison to hes treatment to other guests. At breakfast, despite seeing us eat on several occasions, he only stopped and shouted at us in particular for our room numbers. Yet others were greeted well and even taken to their seats. He also out others infront of us even though we were first in the queue.
The only nice staff was a the young blonde receptionist who was extremely helpful when on shift. The pool was nice but deck chairs dirty and unkept.