Don’t really even know where to start… I will start off by saying the two and only two good points - it’s a brilliant location! And our room had a balcony - that is all I have to say that is positive! Upon checking in, we arrived to two guests very upset (in actual tears) because they had a bed bug infestation in their room! This put me off straight away I asked for a refund and they refused. They ask for an extra fee when you arrive so my partner refused to pay this until we had seen our room…. We went up, stripped that bed down to the base! Granted there was no evidence of bed bugs in our room personally, still very off putting. But the room itself was horrible, it absolutely stinks! The bathroom smells awful and the room smells like stale smoke. There is nothing in the room other than a bed and and small tv, no bin, kettle, fridge, literally nothing whatsoever. The sheets were clean but everything else was dirty, even the walls covered in marks and filth and the floors. I actually couldn’t even bring myself to shower because I didn’t want my skin touching the tiles or the shower curtain… the stairs I know is a common thing in Amsterdam but they could offer help if you have a lot of baggage as it is a very high, steep stair case. Whole building is in need of a big lump of money spent on it as I feel like it could be a prime hotel. But unfortunately I would never stay here again neither would i ever recommend.