Hotel Kristal Palace - Tonelli Hotels - Adult Friendly
Take in the views from the rooftop terrace when you stay at Hotel Kristal Palace - Tonelli Hotels - Adult Friendly. The coffee shop/cafe is the perfect spot for a bite to eat, and after visiting the fitness centre for a workout, you can unwind with a drink at the bar/lounge. A poolside bar, a hot tub and a seasonal outdoor pool are other highlights at this luxurious hotel.
Languages
English, German, Italian
At a glance
Hotel size
58 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age – 15
Check-out time is 11 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 14
Minimum check-in age is 15
Children
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered on-site self-parking
Electric vehicle charging point on site
On-site parking includes off-street options
Other information
Smoke-free property
Caters to adults only
Property amenities
Food and drink
Free buffet breakfast
Restaurant
Bar/lounge
Poolside bar
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Snack bar/deli
What to do
Beach nearby
Hiking/biking trails nearby
Mountain biking nearby
Horse riding nearby
Kayaking nearby
Windsurfing nearby
Scooter/moped hire nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Free bike hire
Beach towels
Bike storage
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 2010
Rooftop terrace
Television in common areas
Piano
Fitness centre
Seasonal outdoor pool
Hot tub
Accessibility
Wheelchair-accessible
Lift
Wheelchair-accessible registration desk
Hardwood flooring in room
Room amenities
Be entertained
32-inch flat-screen TV
Satellite TV channels
Home comfort
Air conditioning and heating
Minibar
Electric kettle
Dressing gowns and slippers
Sleep well
Bed sheets provided
What to enjoy
Individually furnished
Freshen up
Private bathroom
Shower only
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free tea bags/instant coffee
More
Daily housekeeping
In-room safe (laptop compatible)
Water-efficient toilets only
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.50 per person, per night, up to 10 nights. This tax does not apply to children under 14 years of age.
Children & extra beds
All guests must be present at check-in and show their government-issued photo ID card or passport
Pool, spa, & gym (if applicable)
The seasonal pool is open from May 13 to September 23
Policies
This property accepts major credit cards, debit cards, mobile payments and cash.
Cash transactions at this property cannot exceed EUR 5000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Property Registration Number IT022153A1D23YIUWX
Also known as
Kristal Palace
Kristal Palace Tonelli
Hotel Kristal Palace TonelliHotels Riva del Garda
Kristal Palace Tonelli Hotels Riva del Garda
Kristal Palace Tonelli Riva del Garda
Tonelli Hotels
Kristal Palace Tonelli Hotels Hotel Riva del Garda
Kristal Palace Tonelli Hotels Hotel
Hotel Kristal Palace TonelliHotels
Kristal Palace TonelliHotels
Hotel Kristal Palace TonelliHotels
Hotel Kristal Palace Tonelli Hotels Adult Friendly
Hotel Kristal Palace - Tonelli Hotels - Adult Friendly Hotel
Frequently asked questions
Does Hotel Kristal Palace - Tonelli Hotels - Adult Friendly offer free cancellation for a full refund?
Yes, Hotel Kristal Palace - Tonelli Hotels - Adult Friendly does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Kristal Palace - Tonelli Hotels - Adult Friendly?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Hotel Kristal Palace - Tonelli Hotels - Adult Friendly?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Kristal Palace - Tonelli Hotels - Adult Friendly?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at Hotel Kristal Palace - Tonelli Hotels - Adult Friendly?
Check-in start time: 2 PM; check-in end time: midnight. Check-out time is 11 AM.
What is there to do at Hotel Kristal Palace - Tonelli Hotels - Adult Friendly and nearby?
Have fun during the warmer months with activities such as cycling. Relax in the hot tub or enjoy the use of other amenities, which include a seasonal outdoor pool and a fitness centre.
Are there restaurants at or near Hotel Kristal Palace - Tonelli Hotels - Adult Friendly?
Yes, there's an on-site restaurant.
What's the area around Hotel Kristal Palace - Tonelli Hotels - Adult Friendly like?
Hotel Kristal Palace - Tonelli Hotels - Adult Friendly is a short 8-minute walk from Spiaggia dei Sabbioni and 11 minutes' walk from Old Ponale Road Path.
Hotel Kristal Palace - Tonelli Hotels - Adult Friendly Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
10 Oct 2024
Very nice hotel with very good food
Eyal
Eyal, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 Oct 2024
Very nice place. Good food. Clean new rooms.
Daniel
Daniel, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
2 Sep 2024
The hotel was very nice but as other reviewers mentioned the views from the room are limited since there are other buildings nearby. However the view from the pool on the top floor was spectacular! Breakfast was also there and it was just heaven. The beauty of the mountains and lake could not be beat. The room was also nice and had everything you would need. Modern and clean. Service was wonderful. We would come back!
eleni
eleni, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
22 Jul 2024
DELIA
DELIA, 1-night trip
Verified Expedia guest review
10/10 Exceptional
21 Jul 2024
We had a great time here. Staff were kind and friendly. Breakfast on the room by the pool was fantastic. Excellent views from the roof are the highlight. Nice rooms with good facilities. Well maintained.
Mike
Mike, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
26 Jun 2024
Stunning hotel with amazing staff! Great service!
Lewis
Lewis, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
23 Jun 2024
Lovely breakfast, friendly staff, nice rooftop pool, nightly entertainment
Tamara
Tamara, 9-night trip
Verified Expedia guest review
4/10 Fair
22 Jun 2024
Little to know air conditioning in room. Staff reset a/c but did not change result. No WiFi during stay. Was out of servile. No mini refrigerator in room. Surprising for a 4+ star hotel. Only view of lake with a view of other rooftops of course, is on the rooftop which is beautiful and breakfast was lovely.
Laura
Laura, 1-night trip
Verified Hotels.com guest review
6/10 Good
21 Jun 2024
Terribly stained carpets & walls. This hotel needs serious maintenance
Adriana
Adriana, 3-night trip
Verified Expedia guest review
10/10 Exceptional
12 Jun 2024
The rooftop bar was wonderful with superb views and great nightly entertainment. The front desk and other service personnel were great and very helpful and friendly. Underground parking was a bonus! A little additional lighting in the room would be the only thing wanting. But overall a super place to stay.
Raymond
Raymond, 3-night trip
Verified Expedia guest review
8/10 Very good
6 Aug 2023
Conrad
Conrad, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 May 2022
Beautiful
Vincenzo
Vincenzo, 3-night family trip
Verified Expedia guest review
8/10 Very good
4 Jul 2021
The people were very nice. Mr. Tonnelli was exceptionally helpful. The hotel amenities were marvelous. The hotel was new and in the newer part of town. Depends on what you like as to whether that is good or bad. Close to the beach. But a good walk to the ferry and the historical part of town. Overall a very good experience.
Terri
Terri, 4-night trip
Verified Hotels.com guest review
8/10 Very good
3 Feb 2020
Catherine
Catherine, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
14 Sep 2019
This hotel was very modern with good facilities. The breakfast choice was good and their rolling toaster was fast (most are v.slow). It has a happy hour for drinks on the roof terrace plus night time entertainment. It's about a 1km (10-15 min) walk into the main centre of Riva.
Bertie
Bertie, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
28 Aug 2019
Large rooms and bathrooms, nice balcony, good view from the pool area on the roof where there is cafe and breakfast is served. Has its parking. Walking distance to town
Verified traveller
2-night romance trip
Verified Expedia guest review
10/10 Exceptional
30 Jul 2019
Have just had the most fantastic time. Fabulous hotel and the staff were very helpful (especially Paulo ). Loved the sky bar at night especially the Kristal Collins cocktail and the very romanic Friday night dinner on the roof terrace. Really couldn't fault the hotel. The location was great just a 10 min walk into Riva or the hotel kindly have the service of a minibus. Would recommend this hotel and this region of the lake.
Verified traveller
7-night romance trip
Verified Expedia guest review
10/10 Exceptional
11 Jul 2019
The hotel staff were all very friendly and helped to make our stay extra special. The quality of the food served in the hotel dining room is particularly impressive. There was some very good live entertainment in the sky pool bar area.
Verified traveller
7-night romance trip
Verified Expedia guest review
10/10 Exceptional
15 Jan 2019
Lovely room, looks exactly like the photographs. Excellent staff and lots of different options for breakfast. I will stay at this hotel the next time I visit Lake Garda.
Naomi
Naomi, 1-night trip
Verified Expedia guest review
10/10 Exceptional
16 Oct 2018
Very friendly hotel. Great roof top pool and bar. Good location with amazing views.
Jason
Jason, 7-night romance trip
Verified Hotels.com guest review
8/10 Very good
16 Jan 2018
good to stay.. nice clean good service.. no hair cream:(
Verified traveller
2-night trip
Verified Expedia guest review
10/10 Exceptional
8 Jun 2016
A wonderful few days in a fantastic place
We visits as part of a European tour to celebrate my wife's birthday - nothing more to say other than an absolutely fantastic hotel in a wonderful resort.
Paul
Verified Hotels.com guest review
6/10 Good
3 Jul 2015
Okay hotely in Garda
The hotel was definitely one of the better ones in Riva del Garda. It looked newer and bigger than the rest. As in most of Europe during the summer the hotel is overpriced for what it offers. The breakfast was included but very poor, the corridors had an old carpet and no a/c (like in most of Europe). We arrived at night and nobody helped us with our luggage to our room. Also, when we plugged in something to an outlet in the room the power went out so we had to go downstairs and get someone to help us out. They were able to fix the problem. They did give us a free upgrade to a room on the fifth floor which was nice as we were celebrating our honeymoon. The room was big that was definitely a plus. They also had a plate of mediocre fruit and prosecco as compliments for our honeymoon. The hotel does not have a view of the lake, from the terrace you can see the lake but it's a limited view.
Lucas
Verified Hotels.com guest review
10/10 Exceptional
27 May 2015
Will definately stay there again !
Me and my wife had a lovely stay at Hotel Kristal Palas for two nights.
Service was exellent, cleanliness very good and location of the Hotel is good.
The staff was good.