8/10 Very good
20 Sep 2018
Reservation snafu
The stay was fine. Beds clean but a bit uncomfortable. Biggest problem was we were a group of 3 couples. Reservations had been made months in advance. When we checked in the reservation for one of the couples had been canceled accidentally by the hotel and they were completely booked. They were able to put 2 couples into a mini suite in which one of the couples had to sleep on a pull out sofa bed. They didn't even offer to comp the room. They charged the price of a single room instead of the cost of a mini -suite. We complained that this was not an acceptable compromise but they refused to offer any other discount. We were quite disappointed. Especially since the error was theirs.
Lynn
Lynn, 1-night trip with friends
Verified Hotels.com guest review