Technically this is a short-term apartment rental, so there is no reception desk at the lobby or anything like that. On the plus side, this is totally a legitimate place in case you are worried about scams.
We arrived at 11pm and the representatives met with us and showed us the room, which was small but had everything that you will need. She showed us how to operate some of the stuff in the room and let us be. Every couple of days, the staff changed our towels and took out the trash while we were gone.
For some reason, the hot water wasn't very hot, so we called the representative and she looked into the matter and we had hot water by the time we came back at night. The next day I was taking a shower and then the water went completely cold on me. Again, we called the representative and she moved us to another apartment on the same floor right away. Everything was fine after that. All in all, I can't complain about the people who work here.
The mattresses were quite stiff for our liking, and we had to borrow some comforters from my parents to pad the bed. Even then, they were still pretty firm.