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El Encanto

4.0 star property
Hotel with restaurant, near Puebla Cathedral

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your current months are December, 2024 and January, 2025.
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January 2025

Photo gallery for El Encanto

Standard Loft, 1 Double Bed | Minibar, in-room safe, individually decorated, individually furnished
Lobby sitting area
Interior
Business centre
Standard Loft, 1 Double Bed | Living area | TV

Reviews

7.4 out of 10

Good

Popular amenities

  • Airport transfer
  • Parking available
  • Bar
  • Spa
  • Non-smoking
  • Air conditioning

Main amenities (12)

  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Rooftop terrace
  • Room service
  • Spa services
  • Airport shuttle
  • Area shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Snack bar/deli
  • Meeting room

For families (6)

  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Garden
  • Lift

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 Bedroom

Highlights

Garden
Balcony
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Loft, 1 Double Bed

Standard Loft, 1 Double Bed | Minibar, in-room safe, individually decorated, individually furnished

Standard Loft, 1 Double Bed

Highlights

Garden
Balcony
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Double Room, 1 King Bed

Luxury Double Room, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

Luxury Double Room, 1 King Bed

Highlights

Garden
Balcony
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Hairdryer
  • 7 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Minibar, in-room safe, individually decorated, individually furnished

Superior Room, 2 Double Beds

Highlights

Garden
Balcony
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Hairdryer
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
5 Poniente No. 105, Local B, Centro, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 1 min walk
  • Puebla Cathedral - 3 min walk
  • Puebla Convention Center - 13 min walk
  • Centro Expositor - 8 min drive
  • Angelopolis Commercial Center - 8 min drive

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 43 min drive
  • Puebla–Cholula Tourist Train Terminal - 24 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪El Mural de los Poblanos - ‬2 min walk
  • ‪Tortas Meche - ‬2 min walk
  • ‪Attico 303 - ‬2 min walk
  • ‪Comal Cocina de Antojo - ‬1 min walk
  • ‪Miel de Agave - ‬3 min walk

About this property

El Encanto

El Encanto features a rooftop terrace and puts you only steps from Zócalo de Puebla and Puebla Cathedral. Guests can indulge in deep-tissue massages, facials or body scrubs, and grab a bite to eat at El Patio de los Venados, which serves Mexican cuisine and is open for lunch and dinner. This Colonial hotel also features a bar/lounge, a snack bar/deli and a terrace.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 14 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 10:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Height restrictions apply for on-site parking
    • Off-site parking within 1 mi (MXN 100 per night), from 8:00 PM to 8:00 AM; booking required
DONE

Transfers

    • Airport shuttle from 6:00 AM to 11:30 PM*
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1750
  • Rooftop terrace
  • Spa services
  • Colonial architecture

Accessibility

  • Lift
  • Lowered plug sockets in bathroom

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

What to enjoy

  • In-room massage
  • Garden
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

More

  • Housekeeping (on request)
  • In-room safe
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Patio de los Venados – This restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 400 per vehicle (one-way. Maximum occupancy 0)
  • Local area shuttle service is offered for an extra charge

Parking

  • Parking is available nearby and costs MXN 100 per night (3281 ft away; open 8:00 PM to 8:00 AM)
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
This property accepts credit cards, debit cards and cash.

Also known as

El Encanto Hotel Puebla
El Encanto Puebla
El Encanto Hotel
El Encanto Puebla
El Encanto Hotel Puebla

Frequently asked questions

Are pets allowed at El Encanto?
Sorry, neither pets nor service animals are allowed.
Is an airport shuttle service offered by El Encanto?
Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is MXN 400 per vehicle one-way.
What are the check-in and check-out times at El Encanto?
Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Check-out time is noon.
What is there to do at El Encanto and nearby?
El Encanto has spa services.
Are there restaurants at or near El Encanto?
Yes, El Patio de los Venados offers al fresco dining and Mexican cuisine.
Does El Encanto have any outdoor private spaces?
Yes, every room features a garden.
What's the area around El Encanto like?
El Encanto is in Puebla Historic Center, a short 1-minute walk from Zócalo de Puebla and 3 minutes' walk from Puebla Cathedral.

El Encanto Reviews

Reviews

7.4

Good

8.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Poor

irving, 3-night trip
Verified Expedia guest review

4/10 Fair

Needs Improvement
The air conditioning did not work. The room was hot, humid, and uncomfortable. In the morning I went to check out and was in the elevator with my luggage. The door closed, I pressed the button, and then nothing. I was trapped inside and had to call the front desk on my phone to get someone to come help me get out.
Carter, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around
Cindy, 2-night family trip
Verified Expedia guest review

2/10 Poor

worst hotel I'vebeen in my life
CESAREO, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

jorge, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hidden gem!
Beautiful hotel and great staff!!
5-night family trip
Verified Hotels.com guest review

8/10 Very good

3-night trip
Verified Expedia guest review

8/10 Very good

El encanto was very pleasing esthetically. It has a rustic charm to it. Staff is very young, sweet, and tried their best. Emma was very understanding and accommodating. The air conditioner was not working in my room and he did what he could to find us another room. Unfortunately, the other room had a distinctive odor of sewer and we were not able to stay there. I spoke to the Manager the following day. She seemed understanding and tried to explain. The air conditioner in our other room was not able to be repaired so we moved to a third room.
2-night family trip
Verified Orbitz guest review

10/10 Exceptional

Good night
It was very pleasant. Hotel, rooftop and room was very nice and clean. Definitely will consider staying again.
leopoldo, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel, beautiful area
James, 5-night business trip
Verified Hotels.com guest review

8/10 Very good

Very nice!!
Will return there for sure!!
Ivan, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Truly lovely hotel in an ideal location
El Encanto lives up to its name-- beyond its unparalleled location, the staff could not be more gracious and just lovely and the rooms are great. The rooftop bar *does* make for loud evenings, and the encaustic tile floors look like they could be brighter, but these are small details that did not in any way mar an excellent experience. I will definitely be back.
Erika, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel, close to de most interesting places.
This hotel is in a very good location, the staff was very helpful with directions and recommendations. The hotel was clean.
3-night trip
Verified Expedia guest review

8/10 Very good

prime location clean for the price its ok. have a roof access that has view of the chruch
shang, 1-night trip
Verified Expedia guest review

10/10 Exceptional

GREAT...
Hotel its perfect and close to la catedral Restaurants, I will go back and stay again.. Thank you so much..EL ENCANTO..!!!!
Javier, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great Family Trip
Location was perfect! Right by the Zocalo. Service was also excellent.
Jose, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice location, personal very friendly, food great , would be nice if the elevator connects to the floors and not only to the roof top. Nice view of the cathedral
2-night trip
Verified Orbitz guest review

8/10 Very good

Verified Hotels.com guest review

10/10 Exceptional

Nayade, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

EXCELENTE
Aaron, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

christian, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Muy caro para lo que ofrecen. Solo el lugar donde está lo salva
Carlos, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Buen lugar céntrico cerca de la catedral para hospedarse. Excelente vista en la terraza.
Jovana, 1-night trip
Verified Expedia guest review

8/10 Very good

Limpio, bonito, buen precio, excelente ubicación, terraza muy bonita
Miriam, 1-night trip
Verified Expedia guest review

4/10 Fair

El hotel no tiene estándares de limpieza y no contaba con agua para los servicios básicos ni para el aseo del baño ni personal
Jose Antonio, 1-night romance trip
Verified Expedia guest review