This hotel claims 4 stars, promising comfort, quality, and service. Unfortunately, our experience was disappointing.
COMFORT: We booked an economy room, expecting to manage with a smaller space. However, nearly half of the room was under a vaulted ceiling, forcing us to bend constantly. It was not just uncomfortable but a safety hazard. When we asked for a different room, we were told this was the "STANDARD ECONOMY ROOM," a fact hidden in the Expedia photos. It felt insulting.
QUALITY: Cleanliness was good, but many aspects were disappointing. A 4-star hotel should replace used cups and refill tea bags daily. The pool was small and cold, and the gym was a joke. While the breakfast buffet was varied and good, and the dinner buffet decent, charging an extra 3 euros for water on top of a 35-euro buffet was absurd.
SERVICE: The reception staff, particularly Anna and Mariella, were shockingly rude. At check-in, we weren’t offered help with our luggage despite having to carry it to the third floor without an elevator. At checkout, we were charged an extra 70 euros. When we questioned this, we were told to send an email to see if a mistake had been made, implying we were lying. No apology was offered.
You might think I’m exaggerating, but my husband and I travel six months of the year, staying in various accommodations. We've been all over Italy, and this was by far the worst experience we've had. We are still hoping to get our refund but are not optimistic.
