A magnificent hotel overlooking Harrogate. A comfortable, large room which had been cleaned beautifully. However, there was a mixed bag of staff. On reception, fantastic, one young lady at the bar, brilliant, cleaning staff, excellent. The rest of the staff interaction was poor and I was left with the feeling that they just couldn't care less. It was as though there was a collective sucking of lemons. The food in the Champagne and Grill was just terrible and very expensive. I am certainly prepared to pay for good food but this was not, in my opinion, even remotely good. Overall, the three nights that I stayed was average with some highlights.