4/10 Lumayan
6 Desember 2024
Allocated the wrong room at check in!
Got given a room which didn’t look like what I booked so went down and spoke to reception staff. Staff informed me that they was in a rush and apologised for the mistake, stating that the room will be changed in 10mins, and they will give a call or to come back down then.
The Toilet in the first room, which was described as the old tower looked very outdated and there was cracks on the actual seat & the bidet as well.
There was a bathtub, with a shower hose attached, not really shower friendly and modern.
No call back after 30mins, so spoke to reception who didn’t understand English and paused, stating will ask “my friend” and will call you back in 5mins. Still nothing happened after 5mins.
I haf to go to reception again and the receptionist said sorry I forgot (again). Staff showed me my new room and I accepted it, stating this is what I booked.
I had to go back multiple times to chase it, which was annoying.
Sorted out 2 hours after check in. Sat and waited around in my room. Which wasted the time I had to spend in the city.
Traveler terverifikasi
Perjalanan 2 malam
Ulasan tamu Hotels.com yang terverifikasi
