6/10 Bagus
16 Januari 2025
Creepy lack of privacy
We stay in the area regularly to visit nearby family & have stayed here before. This hotel has seen big renovations in the past few years, so it's definitely better than it used to be. Pillows are awful - lumpy chunks of foam in a sac - but the beds are comfortable enough. Sheets were clean and the room smelled clean. Still old and a bit worse for wear though. We spilled a cup of water on the floor and when we laid a towel on top to soak it up, the towel came up absolutely filthy. It was shocking! Rugs clearly do not get cleaned, so wear shoes!
Biggest issue was a refusal by one woman behind the desk to allow us 2 days without staff coming into our room. The first time we asked for a do not disturb sign, we were outright refused. No matter how many ways I said we didn't need a cleaner in every day, she said we had no choice. Literally hundreds of hotels over the years, I have never had one insist that staff needed to come into the room every day.
It felt invasive, controlling, and we actually were left with the feeling that if we left the hotel at any point, they would go into our room, no matter what we requested. It made us feel as though mom and children were somehow doing something nefarious by requesting privacy.
I will not stay at this hotel again for this fact alone - the demeanor of the desk clerk during this conversation was disrespectful and off-putting.
Casandra
Casandra, perjalanan 3 malam
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