2/10 Buruk
14 Oktober 2024
Before travelling to Italy we tried to contact the property several times through Expedia and through their email address. We never received a response. Our home was flooded by a hurricane in FL. We contacted the hotel asking if they would refund our costs or provide us a credit for the future. They said we had to contact Expedia as that is how we made the reservation. I contacted Expedia who then contacted the property and they denied our request. We had to fly home from our vacation to a flooded home and and the hotel would do nothing to help. We paid for our room and now Expedia does not want my review to be posted. I had interactions with the hotel and my review should be posted as my experience was very poor. I would not stay here.
Poor service
Patricia
Patricia, perjalanan romantis 3 malam
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