I recently stayed at the Titanic Hotel Liverpool, and unfortunately, my experience was far from what I expected.
Spa Access
The main issue started with the misleading information about the spa. When booking through Hotels.com, it wasn’t clear that spa access required an additional charge or advance booking. Even after paying for the stay and receiving confirmation, this information wasn’t clarified. I contacted both the hotel and Hotels.com and got conflicting responses. The hotel claimed it was clearly stated (it wasn’t on Hotels.com), and Hotels.com assured me it was included but couldn’t resolve the issue. When I arrived, the spa was fully booked for two days, and on the third day, I had to pay extra for just two hours of access.
Restaurant and Bar Service
Trying to book a table at the restaurant was another disappointment—it was fully booked. We were directed to the bar, where service was incredibly poor. Old glasses from previous customers sat on our table for over 30 minutes. Despite the bar being almost empty, we had to walk up to the counter to get drinks. When a server finally attended to us after an hour, we were charged a service fee for bringing the drinks to our table. This level of service is unacceptable, especially for a supposedly high-end hotel.
Overall Experience
Between the spa confusion and the poor dining service, I will NEVER go back again. I travelled in UK with over 200 hotel experiences that was the worst Hotel with that price bracket.