6/10 Bagus
13 Januari 2025
Decent facility; rude unhelpful staff
The room itself was fine, the facility was clean and well-maintained. However, the morning I left (super early) to catch my flight, I went to get one of the luggage carts at the front of the hotel (which I was told the night before I could just grab and go) I realized I had to pay 1 euro. That would have been fine, but I used up the last of my euros the night before because I had been told I could just take a cart. I went to the front desk and explained the situation to the woman behind the counter, and her response was 'did I tell you that?' When I told her no she went back to what she was doing like I wasn't standing there anymore. After a bit of back and forth with her and the other woman behind the counter, they gave me a euro. Well, the luggage cart rack didn't work, so I couldn't get one. I went back in and let them know and both women just looked at me and said okay and went back to what they were doing. They were incredibly rude.
Jamie
Jamie, perjalanan 1 malam
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