4/10 Fair
Oct 17, 2024
Just ok!
This was probably one of my least favorite resorts that I stayed at and I love to travel. I sent a message through hotels.com, emailed and called to book airport transportation and the hotel never answered the phone or emails so I was not able to book a shuttle to the hotel. I called when I arrived and they said there was nothing I could do because I needed to reserve in advance and I stated that I tried several times and it was like oh well. Trying to book a ride when I leaving was also a hassle but decided not to use them because the price is $120 for one way and that is pretty pricey. The first room I stayed in, room 11, the room had a moldy smell to it and come to find out it’s because of excess water. There was a leak from the ceiling causing water to be all over the floor so I had to have maintenance come in and out for that. The entry sliding door did not lock so someone had to come fix it. They fixed it and I ended up being stuck in the room and couldn’t get out and had to come fix it again. The door also did not close all the way so bugs were a problem. The room 11, was also right in front of the restaurant and next to music speakers, they are also really close to the room, so it was not comfortable hearing music all day. The second room they moved me to, room 7, had the same moldy smell, and this room door did not close all the way either. There were lots of ants in the bed so my legs were severely bitten etc, and it was just an overall unpleasant stay.
Verified traveler
3-night trip
Verified Hotels.com guest review
