I’m writing to express my deep dissatisfaction with my recent stay at your hotel, which I booked for two nights to celebrate my boyfriend’s birthday. Unfortunately, the experience was so unpleasant that we checked out a day early. While I was assured by your staff that a refund for the second night would be issued, I have yet to receive it.
Here are the major issues we encountered:
1.The balcony was sealed shut. We booked the room specifically for the balcony, only to find it was completely inaccessible. This was misleading and disappointing.
2.No hot water in three rooms.
• The first room had no hot water.
• After reporting this issue, we were moved to a second room, but the hot water didn’t work there either.
• Finally, we were moved to a third room with smaller, less comfortable beds (downgraded from a single king to two full-size beds). This was an unacceptable compromise.
3. Extremely poor customer service. The front desk attendants were rude and dismissive throughout the ordeal. They showed no empathy for our situation and made the process of switching rooms unnecessarily difficult. We had to repeatedly walk down to the front desk to get keys, pack up, and move our belongings multiple times, which added to our discomfort.
These issues disrupted our trip and turned what should have been a special occasion into a miserable experience. I’m requesting a full refund for the second night, as promised, and would appreciate a call from management to address.