Novotel New York Times Square

Everything great, a little mess handling luggage

Pissed off over worked staff , bus loads of tourists loading and unloading. It's cruise ship cattle call all the way. They deliberately keep it understaffed .

I didn’t like the bathroom, the washbasin is absurd. Not sure why they picked that design, but the water keeps spilling out and spills on the person who washes hands at that washbasin. There’s no valet parking offered. The parking is available near by, where we have to do self parking and pay for it. Although hotel validated that parking, it’s not again free. They just give a discount for the parking fee. The price after the discount is still higher than what we get on a SpotHero. There are other hotels around who offer free valet parking. I would prefer them next time.

The Hotel was lovely as was the view of Times Square from our room. What was put out for the breakfast buffet was mediocre so was not thrilled about that. The pillows were horrible. If they could fix those two things it would’ve gotten a better rating. I will say the shower was great.

The staff at check-in was great, very personable. The room was clean but the headboard material was peeling off and in need of replacement. We went down to the bar for a drink and dinner and waiting 20 mins to get a drink and there were only 4 other people at the bar. The bartender was waiting on a large party helping bring food out to them. By the time we got waiting on the person didn’t know how to make our drink. We left and went next door to Gallagher’s had great drinks and dinner.