I really wanted to like this boutique hotel, but I am struggling. Its not the lack of elevator, lack of hot water in the morning, lack of iron in the room, 10.30am check-out (really?!) etc., BUT the inexperienced front desk staff, their communication style, lack of proactiveness, lack of smile (Hello,you work in a hotel!!) makes me not want to go back.
When I raised my concerns to the day manager - he wasn't rude or anything, but he said this hotel may not be for me!! Right there, he lost me. He lost the opportunity to make me feel good with all its shortcomings.
Owners should hire staff that are more empathetic, proactive and make guest feel welcome.