4/10 Lumayan
17 Agustus 2024
Disappointing stay
We arrived to check in and they couldn’t find our booking . Four people and an hour later they found it . Gave us the keys and assured us all would be ok had been cleaned when we got there it had not been cleaned. Back to reception to inform them . They were very apologetic and sent cleaners to sort it out . After 2.5 hours of arriving we got in our lodge Which was clean . After a while went to fill jacuzzi bath up no hot water . Checked water in lodge non looked at boiler needed resetting . Had to do a few times to get it working as reception was closed. Eventually got in the jacuzzi which was very nice .
However Friday morning the boiler needed resetting again which had to be done a few times . Went to fill up jacuzzi again which then took nearly three hours as the water just trickled out . I saw the cleaner from previous day who called the hot tub man who came and explained it was because so many hot tubs to fill pressure is no good . He called the maintenance man about the boiler who came and said it happens he would report it but do what I had if goes again . Needed to fill again in evening was a little better . Felt like would have used more but took to long to use .
Sally
Sally, perjalanan 2 malam
Ulasan tamu Hotels.com yang terverifikasi
