6/10 Bagus
25 Juni 2022
Just okay overall - Dont suggest large groups
When half of my group arrived at the hotel, we were immediately yelled at for not having masks, which was not a problem with anyone, but we did not bring any since there was no mention of them beforehand. It made the entire check in process really difficult, and the staff were very hostile from that point on. I had messaged the hotel before letting them know I had a large group coming from all over the country, and they told me that nothing could be done in advance to help make the process of check in and restaurant reservations easier. It was extremely difficult for all of our girls to check in and get our bags. Each group had a similar experience with hostile desk workers. We were not given any directions to the rooms, and when we asked other staff they had no clue where any of the rooms were, so we wandered around until we found them ourselves. The check out process was even worse. There was multiple instances where we were talked to rudely by the staff, and generally felt like they were bothered by us being a large group. It was almost impossible to get a reservation at a restaurant before 9 PM, but the food was all very good. Not many options for in-between snacks. The grounds were beautiful, and the pools and beach were very nice. Our favorite spot was the beach bar! Overall I wouldn't suggest this hotel for anything other than a vacation for a couple - they seemed to take a lot of priority to staff.
Taylor, perjalanan bersama teman 4 malam
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