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The Ritz-Carlton, St. Thomas

5.0 star property
Upmarket beachfront resort with spa, near Sapphire Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton, St. Thomas

Exterior
Presidential Suite, 1 Bedroom, Non Smoking, Balcony | Premium bedding, in-room safe, desk, blackout curtains
Exterior
Lobby lounge
On the beach, white sand, beach umbrellas, beach towels

Reviews

8.4 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Spa
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 24-hour fitness centre
  • Beach umbrellas
  • Beach towels
  • Children's pool
  • Waterslide
  • Room service
Feel at home
  • Free cots/infant beds
  • Children's pool
  • Children's club
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
The price is Rp14.006.865
Rp18.453.447 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Balcony

Presidential Suite, 1 Bedroom, Non Smoking, Balcony | Premium bedding, in-room safe, desk, blackout curtains

Presidential Suite, 1 Bedroom, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Separate bedroom
Premium bedding
  • 184 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking, Resort View

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 2 Queen Beds, Non Smoking, Resort View

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Premium bedding
Ceiling fan
  • 43 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 Double Bed, Oceanfront

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 Double Bed, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Ceiling fan
Blackout curtains
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Queen Beds, Balcony, Resort View

Room, 2 Queen Beds, Balcony, Resort View | Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Balcony, Resort View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Ceiling fan
Blackout curtains
  • 43 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 Bedroom (Club Level)

55-inch LCD TV with cable channels, TV

Club Suite, 1 Bedroom (Club Level)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Ceiling fan
Separate bedroom
  • 100 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Executive Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - double
Separate bedroom
Ceiling fan
  • 83 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Presidential Room, 3 Bedrooms, Oceanfront

Premium bedding, in-room safe, desk, blackout curtains

Presidential Room, 3 Bedrooms, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
3 bedrooms
Premium bedding
  • 184 sq m
  • Ocean view
  • Sleeps 8
  • 3 Double Beds

View all photos for Room, 2 Queen Beds, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Ceiling fan
Blackout curtains
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Resort View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Balcony, Resort View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - twin
Blackout curtains
Ceiling fan
  • 43 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Resort View (Hearing Accessible)

Floor plan

Room, 2 Queen Beds, Balcony, Resort View (Hearing Accessible)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Ceiling fan
Blackout curtains
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Non Smoking, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Premium bedding
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking, Ocean View (Mobility/Hearing Accessible, Tub)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Ceiling fan
Blackout curtains
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - twin
Blackout curtains
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, Ocean View

Club Room, 1 King Bed, Non Smoking, Ocean View | Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Sofa bed - twin
Blackout curtains
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Double Bed, Balcony, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Club Suite, 1 Double Bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
2 bedrooms
Premium bedding
  • 143 sq m
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (Club Executive)

55-inch LCD TV with cable channels, TV

Executive Suite, 1 King Bed with Sofa bed (Club Executive)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Sofa bed - double
Separate bedroom
  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Non Smoking, Resort View

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Non Smoking, Resort View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Sofa bed - twin
Blackout curtains
  • 43 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, Balcony

55-inch LCD TV with cable channels, TV

Club Suite, 1 Bedroom, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Ceiling fan
Separate bedroom
  • 100 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 King Bed, Non Smoking, Oceanfront

View from room

Club Room, 1 King Bed, Non Smoking, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Premium bedding
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
6900 Great Bay, St. Thomas, St. Thomas, 00802

What's nearby

  • Secret Harbour Beach - 1 min walk - 0.0 km
  • Cowpet Bay - 5 min walk - 0.4 km
  • Secret Harbor - 3 min drive - 1.9 km
  • Lindquist Beach - 9 min drive - 4.4 km
  • Sapphire Beach - 10 min drive - 3.9 km

Getting around

  • St. Thomas (SPB-St. Thomas Seaplane Base) - 14 min drive
  • St. Thomas (STT-Cyril E. King) - 29 min drive
  • Tortola (EIS-Terrance B. Lettsome Intl.) - 21.9 miles/35.2 km
  • Spanish Town (VIJ-Virgin Gorda) - 28.7 miles/46.2 km
  • Culebra (CPX-Benjamin Rivera Noriega) - 30.2 miles/48.6 km

Restaurants

  • ‪Sapphire Beach Bar - ‬6 min drive
  • ‪Sunset Grille @ Secret Harbour Beach Resort - ‬3 min drive
  • ‪An Hour Late - ‬5 min drive
  • ‪Tarpon’s Table - ‬3 min drive
  • ‪Coconut Cove - ‬4 min walk

About this property

The Ritz-Carlton, St. Thomas

At The Ritz-Carlton, St. Thomas, you can spend time at the beach enjoying the shade from a beach umbrella, plus you'll be within a 10-minute drive of Sapphire Beach and Bolongo Bay. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and manicures and pedicures. Alloro, one of 3 restaurants, serves dinner. This luxurious resort also features a bar/lounge, a 24-hour fitness centre and a children's pool. Fellow travellers love the helpful staff.

Languages

English, French, German, Italian, Japanese, Portuguese, Russian, Spanish

At a glance

Hotel size

  • 180 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: midnight
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children's club*

Pets

  • Pets not allowed
  • Service animals welcome

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Private dining
  • Room service
  • Water dispenser

Travelling with children

  • Children's club (surcharge)
  • Children's pool
  • Water slide

What to do

  • On the beach
  • Kayaking
  • Snorkelling
  • Hiking/biking trails nearby
  • Zip-lining nearby

Working away

  • Business centre
  • 4 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 6 buildings/towers
  • Built in 1992
  • ATM/banking
  • Rooftop garden
  • Terrace
  • 24-hour fitness centre
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Water slide
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Firepit
  • Mediterranean architecture

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Grab bar near toilet
  • Grab bar in bath
  • Doorbell and phone notifications
  • Lever door handles
  • Well-lit path to entrance

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

The Ritz-Carlton Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is open daily.

Dining

Alloro – This restaurant only serves dinner. Reservations are required.
Coconut Grove – Overlooking the ocean and pool, this family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Sails – Overlooking the ocean, this restaurant serves breakfast, lunch and light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Service fee: 7.5 per cent
  • Resort fee: USD 95 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Beach access
    • Beach loungers
    • Beach towels
    • Fitness centre access
    • Fitness/yoga classes
    • In-room bottled water
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • Sporting facilities or equipment

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 15 to 45 for adults and USD 10 to 27 for children

Renovations and closures

The property will be renovating from 20 August 2024 to 18 November 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Children & extra beds

  • Rollaway beds are available for USD 50.0 per day
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Ritz-Carlton Hotel St. Thomas
Ritz-Carlton St. Thomas
St. Thomas Ritz-Carlton
Ritz-Carlton St. Thomas Hotel
Ritz-Carlton St. Thomas Hotel St. Thomas
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Great Bay Resort
St. Thomas Great Bay
Great Bay Resort
St. Thomas Great Bay
Resort St. Thomas Great Bay Resort St. Thomas
St. Thomas St. Thomas Great Bay Resort Resort
Resort St. Thomas Great Bay Resort
St. Thomas Great Bay Resort St. Thomas
The Ritz Carlton St. Thomas
Great Bay
Great Bay Resort
Resort St. Thomas Great Bay Resort St. Thomas
St. Thomas St. Thomas Great Bay Resort Resort
Resort St. Thomas Great Bay Resort
St. Thomas Great Bay Resort St. Thomas
Great Bay
St. Thomas Great Bay
The Ritz Carlton St. Thomas
Great Bay Resort
St. Thomas Great Bay
Resort St. Thomas Great Bay Resort St. Thomas
St. Thomas St. Thomas Great Bay Resort Resort
Resort St. Thomas Great Bay Resort
St. Thomas Great Bay Resort St. Thomas
Great Bay
The Ritz Carlton St. Thomas
The Ritz Carlton, St Thomas
The Ritz-Carlton, St. Thomas Resort
The Ritz-Carlton, St. Thomas St. Thomas
The Ritz-Carlton, St. Thomas Resort St. Thomas

Frequently asked questions

Does The Ritz-Carlton, St. Thomas offer free cancellation for a full refund?
Yes, The Ritz-Carlton, St. Thomas does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Ritz-Carlton, St. Thomas?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at The Ritz-Carlton, St. Thomas?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Ritz-Carlton, St. Thomas?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Ritz-Carlton, St. Thomas?
Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out are available.
What is there to do at The Ritz-Carlton, St. Thomas and nearby?
Have fun with on-site activities such as kayaking and snorkelling. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. The Ritz-Carlton, St. Thomas also has a water slide and a 24-hour fitness centre, as well as spa services.
Are there restaurants at or near The Ritz-Carlton, St. Thomas?
Yes, there are 3 on-site restaurants, featuring ocean views.
Does The Ritz-Carlton, St. Thomas have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does The Ritz-Carlton, St. Thomas have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Ritz-Carlton, St. Thomas like?
The Ritz-Carlton, St. Thomas is a short 1-minute walk from Secret Harbour Beach and 5 minutes' walk from Cowpet Bay.

The Ritz-Carlton, St. Thomas Reviews

Reviews

8.4

Very good

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Poor

We arrived Friday afternoon and we were so looking forward to seeing the facility. There was construction on the beach bar area, rocks in the beach so you couldn’t walk without shoes. Because of construction they only had one restaurant open that was restricted in times and menu. There were ants all over crawling into makeup brushes and personal items. We stayed only one night and left. Found a Weston that was brand new and beautiful. Charles Tomeo MD
charles, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Guest services was exceptional, the property grounds were well maintained. Our stay was wonderful and extremely relaxing
Tiffany, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

Good
eldar, 5-night trip
Verified Expedia guest review

4/10 Fair

Richard, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Javier, 3-night trip
Verified Expedia guest review

10/10 Exceptional

I liked everything, the beach, the pool, the food, the drinks, the coffee and the stuff.
RAUL, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Linwood, 5-night trip
Verified Expedia guest review

8/10 Very good

Nice hotel
Lawrence, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Mike, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Nancy, 2-night trip
Verified Expedia guest review

10/10 Exceptional

martin, 5-night trip
Verified Expedia guest review

8/10 Very good

When I paid an extra $300 daily resort fees I was not expecting to be exposed to the outside terrain. It was giving motel six vibes. The room it self was ok but I don’t do well with bugs and other wild life creators. If you are like me try to contact the hotel before booking to ensure you get a hotel room and not a motel room. Thank goodness for the golf cart transportation. Saved us from snakes and other wild life.
Chee Chee, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

beautiful property
curtis, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful tropical garden, clean property.
Aurelian, 7-night trip
Verified Expedia guest review

4/10 Fair

Staff was extremely rude. Water kept shutting off in our room. restaurant food was terrible. The ice pop we had at the beach was delicious. the room was nice and clean. We ended up leaving and staying at an AirBNB by the beach. the place is SUPER overpriced for what you get. 2 star hotel at most. save your money! DO NOT BOOK THIS HOTEL!
Rony, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Outstanding service!
Cynthia, 2-night romance trip
Verified Orbitz guest review

8/10 Very good

D
Richard, 5-night trip
Verified Expedia guest review

8/10 Very good

Valerie, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was AMAZING!!! We’ll definitely stay again
Jessica, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

robert L, 4-night trip
Verified Expedia guest review

10/10 Exceptional

gerald p ferguson, 1-night trip
Verified Expedia guest review

8/10 Very good

Dirty linens but the staff and the amenities were great
Jesse, 3-night trip
Verified Expedia guest review

10/10 Exceptional

We thoroughly enjoyed our stay. The property is gorgeous. Everyone was so kind and helpful. Will definitely stay again
Jason, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff is absolutely amazing! The rooms, grounds, pool & beach area are immaculate. We can’t wait for a return visit!
Amanda, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Robin, 2-night trip
Verified Hotels.com guest review