Millennium Times Square New York

Very convenient to theatre district shops and restaurants. Very friendly and helpful staff at front desk especially Sasha. Busy area but felt very safe. Thank you will stay again

The cleaner took out my desert that I have not finished yet. When I came back to my room, my desert remaining on the desk was disappeared.

I would never give this hotel business. First, we arrived at 11:30 am and checked in--no room ready (that's ok) but we have "a special room for you." I had paid for a room with two double beds (there were 3 of us). Give us your number and we'll call you when it's ready. We checked our bags & headed out. At 4 we had not heard from the hotel but we had dinner reservations so wanted to freshen up and relax. Got on line, got our room. Nothing was said. We got up to floor 45 to find a room with one king bed. Brought our things back downstairs. Back on line. Explained the situation to the clerk. He got the manager, they had overbooked their 2-bed rooms. They had upgraded our room and would bring in a cot. Not happy with their choice or lack of communication. Manager said we can cancel your reservation with no charge. Seriously? It's past 4, we've driven in from 4 hours away, have reservations and tickets to Phantom at 8. It's snowing. Sure--we'll just cancel the reservation and DO WHAT? So I said, fine but please make sure the cot is in the room and made up by the time we get back from the show at 11 pm. Of course, I am told. We left hotel at 5:30 and I stopped by the front desk to make sure the extra bed would be ready when we returned. Arrived back around 11:30 pm. Bed in corner standing up. Called front desk. Explained. Transferred to housekeeping. 15 minutes later, man who speaks NO English came in, put bed down, left. I had to move and make the bed myself at almost midnight.

Staff was very friendly and helpful Loved our stay

Really outdated rooms, holes on the carpet and stains on the sheets, the only good thing about the hotel was the location and view.