6/10 Bagus
29 Desember 2024
Whilst on first impressions the rooms look nice, it is clear that a deep clean is required. The ceiling lights on both rooms we laden with cobwebs as there were cobwebs on the walls. On checking underneath the beds, it was clear that it had not been vacuumed for a considerable time. The staff whilst friendly didn’t service the rooms on Christmas Eve and as such we were left with the same towels for over 4 days and no ability to empty the bins in the rooms. This hotel could be so much more, the location is excellent and with more care, it could be a good place to stay. It didn’t help when a member of staff said that they don’t ordinarily vacuum guest rooms. That is unacceptable to only vacuum them once a guest has left.
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